Position Title:  Front Desk/ Guest Services

Location: Rockville, MD

SUMMARY

Badlands is the largest nature-inspired play space in the mid-Atlantic, offering a unique, interactive

STEAM environment for children to explore and take risks. With an emphasis on mindfulness, the facility’s programming encourages children to be present in the space as they would be in nature and challenges them to create in the Workshop. Open Tuesday through Sunday from 9am-6pm, Badlands is a new space for families to spend the day, host birthday celebrations, enjoy delicious food options in our Café, and learn through playing in an environment designed for risk-taking.

At Badlands, we strive to provide our guests with a positive, playful, and educational experience. Our Instructors play the largest role in creating that experience for every individual. We are developing a high-energy team with significant room for growth and increased responsibility.

ESSENTIAL FUNCTIONS

  • Must be able to deliver high level of guest service at all times
  • Use appropriate phrases and greetings when interacting with guests
  • Must be comfortable working in a fast paced, high volume and energetic environment
  • Greet all guest with warmth and a smile and provide information as necessary. Be familiar with all aspects of Badlands, LLC.
  • Provide prompt and courteous service to all guests, encouraging the guest to return again to generate repeat business
  • Interact with guest sot maintain quality of service. Determining guests’ needs, expectations and satisfaction to resolve conflicts and complaints as they arise
  • Book party/event reservations as needed through facility software
  • Provide waiver and general membership information

DESIRED SKILLS AND QUALIFICATIONS

  • Cashier experience of 1 year minimum (preferred)
  • Strong communication, customer service, and teamwork skills.
  • Creative individual who is adaptable and able to quickly learn new skills.
  • Available to work a flexible schedule, including weekends and some holidays.
  • Physical requirements include bending, stooping, crawling, crouching, carrying/lifting (up to 30 pounds), pushing/pulling, reaching, repetitive motions, sitting, standing, and walking.

Please send your completed Employee Application or cover letter and resume to careers@badlandsplayspace.com